We’re Acquired.com

Acquired.com are a next-generation payments business focused on powering recurring commerce.

Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystems, providing a competitive advantage and helping them achieve their goals in the digital economy.

We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.

We’re scaling fast - if you thrive in a dynamic, evolving environment where purpose-driven culture enables you to achieve the extraordinary, we could be the place for you.

Your Mission

The Operations team at Acquired.com is responsible for solution design, integration, onboarding, and the ongoing management of our key customers.

As an Account Manager, you’ll play a pivotal role in driving commercial growth, customer advocacy, and product adoption across our existing merchant base. You’ll own a portfolio of key merchants, build deep and trusted relationships, and act as the commercial lead to maximise value for both Acquired.com and our customers.

We’re looking for someone commercially sharp, confident, and highly relationship-driven - someone who thrives on meeting customers face-to-face, understanding their business, and unlocking opportunities to grow revenue and strengthen long-term partnerships.

This is a highly customer-facing role - you’ll spend at least 50% of your time meeting merchants in person through on-site visits, business reviews, and industry events.

Key Responsibilities

Customer Account Management

• Develop and nurture long-term, trusted relationships with a portfolio of existing customers.
• Meet customers in person regularly (50%+ of your time), conducting quarterly business reviews and check-ins.
• Act as the strategic advisor and commercial point of contact, ensuring Acquired.com is seen as a key growth partner.
• Become the voice of the customer internally, influencing product roadmaps and operational improvements.
• Manage escalations and ensure customer satisfaction at all stages of the relationship.

Commercial Growth & Account Ownership

•  Own and exceed commercial targets for your merchant portfolio, including revenue growth and retention.
• Identify, scope, and execute upsell and cross-sell opportunities across Acquired.com’s product suite.
• Lead contract renewals, pricing negotiations, and commercial proposals that maximise profitability and long-term value.
• Partner with the Commercial and Product teams to deliver compelling business cases and strategic growth plans.

Account Planning & Forecasting

• Develop account plans and lead quarterly business reviews (QBRs) to align on customer goals and performance.
• Monitor account health, transaction trends, and adoption metrics using data tools (Excel, Looker, Metabase).
• Provide accurate revenue forecasts and risk analysis to inform senior management.

Payments Expertise 

• Become a product expert across Acquired.com’s payments and integration solutions.
• Deliver insightful product recommendations and performance analysis to increase engagement.
• Stay informed on industry trends, competitive offerings, and emerging technologies to support client strategy.

Internal Collaboration & Leadership

• Work cross-functionally with Integrations, Product, Finance, and Commercial teams to deliver exceptional service.
• Communicate clearly and consistently to align internal teams on priorities and opportunities.
• Support and mentor less experienced team members, contributing to a culture of collaboration and commercial excellence.

What you’ll bring

• 3+ years of experience managing SME or mid-market accounts in payments, fintech, or eCommerce environments.
• A proven track record of exceeding commercial targets, including revenue growth, upsell, and retention metrics.
• Demonstrated success in building deep customer relationships and driving in-person engagement.
• Strong commercial acumen - confident in pricing, margin analysis, deal structure, and negotiation.
• Excellent communication and presentation skills across technical and senior commercial stakeholders.
• Analytical and data-driven, with fluency in Excel and experience using BI tools to guide strategy.
• Highly organised and execution-focused, able to manage complex portfolios and multiple stakeholders.
• Energetic, proactive, and relationship-oriented, with a genuine passion for fintech innovation and customer success.

Behaviours

• Commercially obsessed – focused on growth, profitability, and measurable results.
• Relationship-led – enjoys meeting customers face-to-face and building long-term partnerships.
• Collaborative communicator – builds alignment and trust across teams and departments.
• Proactive and adaptable – thrives in a fast-paced, evolving environment.
• Passionate about payments and technology – motivated by helping customers scale and succeed.