Acquired.com is driving the next generation of financial technology. By co-creating better payment strategies with our customers and partners, our platform helps build deeper relationships, replace manual processes, and uncover hidden margin through a deeper understanding of payment data and advanced payment technologies.

Our platform optimises merchant card collections for businesses in the UK and Europe, securely processing major card brands and mobile wallets with enhanced collections and automation. We offer advanced treasury services for making and receiving payments, and our in-house Pay by Bank solution, powered by Open Banking, expanding our solution beyond card payments.

We’re scaling as a business, so if you thrive in an environment that’s constantly evolving, where purpose driven culture is seen as an enabler to achieve outcomes and where our own unique differences are celebrated, Acquired.com could be the place for you!

Your Mission

At Acquired.com, our Operations team are responsible for solutions design, integration, onboarding and ongoing management of our key customers. You’ll join a tight-knit team who play a central role in our focus on driving customer advocacy and maximising revenue. Our expertise means we build long-term strategic relationships fuelled by scalable solutions to empower our customers to drive their own businesses.

We are looking for a proactive Account Manager with experience in managing Mid to Large, complex solution integrations within the Payments or related SaaS industry to join us in disrupting the disrupters! The ideal teammate will be a proactive collaborator, someone with a zest for service excellence, you’ll actively listen to problems, whilst proactively taking ownership of the resolution.

In return, we promise that you will become part of an incredible culture with a team that will support you and help you to succeed. Your development is so important to us and with a tailored learning program, we will ensure you grow with Acquired.com!

Key Responsibilities

• You will take on, consult with, and advise a portfolio of high-growth customers.
• You will work closely with Commercial, Solution Design and Product Management to articulate value throughout the sales-to-service journey to ensure our customers are set up for success.
• Develop a deep understanding of your customer’s Growth, Product Proposition, and Go-to-Market Strategy.
• You will collaborate to give meaningful insights and advice through running workshops and Quarterly Business Reviews with your customers to recommend best practices.
• Understand your customer’s needs, their business model, and develop an in-depth understanding of the challenges and KPIs of your customer’s key stakeholders.
• You will develop and maintain strong relationships with our key strategic card and banking partners.
• You will be responsible for maximising revenue generation across your client portfolio by up-selling our product suite and services.
• You will build and maintain great working relationships across the organisation to accelerate company growth.
• Develop and optimise workflows and processes together with your team members.
• Share knowledge with your team, take ownership of projects and constantly develop your market and payments knowledge.
   

What you’ll bring 

• Proven experience working with customers adopting Payments, Fintech, SaaS/software solutions.
• At least 2+ years of experience in Account Management or Service Management within the Payments/ SaaS industry with revenue responsibility and driving time to value through the sales-to-service journey.
• Proven experience managing strategic relationships with multiple stakeholders at multiple levels in an organisation, from across the functional disciplines.
• Experience deploying large-scale and complex Payments or related SaaS integrations with large to mid-market companies.
• You are excellent at presenting to technical and non-technical stakeholders in the form of Quarterly Business Reviews and kick-off meetings.
• Natural curiosity and you’ll thrive on understanding your customers’ strategy and ambition, as well as the motivations of individual stakeholders, while at the same time being sufficiently assertive to drive efficient adoption and activation of services.
• Openness, you see perceived obstacles and objections as an opportunity to engage, consult and deliver value.
• A proven aptitude for learning new technologies and understanding how to utilise them in a customer-facing environment.
• Humility, confidence and motivation to creatively tackle problems, self-learn, and the ability to pivot and adapt quickly to change in a fast-paced environment.